BHSH Spectrum Health West Michigan has added a new patient navigator service dedicated to the LGBTQIA+ community to help individuals access the care they need and help guide them through their health care journeys.

Zoey O’Brien is the newest patient navigator to join the Spectrum Health team and is working to ensure the patient experience within the LGBTQIA+ population is a positive one for all. Prior to joining the organization, O’Brien was a senior customer care representative for Priority Health’s provider services. She brings a unique perspective that is informed by her experiences as a patient.

“To help others find safe and affirming care is a passion, as I know what it’s like to not receive it,” O’Brien said. “Every transgender and non-conforming patient is worthy and deserving of quality, compassionate care. The more work that we do to eliminate these barriers will help us stay true to our values. Treating patients with dignity and respect will instill humanity. Showing them that providers will understand the complexities of their care and ensure that the patient is seen for who they really are will inspire hope. And by doing these things, and connecting these patients with safe and affirming care, we improve health.”