Aims:

Children and young people with diabetes (CYPD) from socio-economically deprived and/or ethnic minority groups tend to have poorer glucose control and greater risk of diabetes-related complications. In this systematic review of qualitative evidence (qualitative evidence synthesis ,QES) we aimed to explore the experiences and views of clinical encounters in diabetes care from the perspectives of CYPD and their family/carers from underserved communities and healthcare professionals in diabetes care.

Methods:

We searched 6 databases to March 2022 with extensive search terms, and used a thematic synthesis following methods of Thomas and Harden.

Results:

We identified 7 studies and described 11 descriptive themes based on primary and secondary constructs. From these, three ‘analytical themes’ were developed. 1. ‘Alienation of CYPD’ relates to their social identity and interaction with peers, family and health service practitioners in the context of diabetes self- and family/carer management and is impacted by communication in the clinical encounter. 2.’ Empowerment of CYPD and family/carers’ explores families’ understanding of risks and consequences of diabetes and taking responsibility for self- and family/carer management in the context of their socio-cultural background. 3. ‘Integration of diabetes (into self and family)’ focuses on the ability to integrate diabetes self-management into the daily lives of CYPD and family/carers beyond the clinical consultation.

Conclusions:

The analytical themes are interdependent and provide a conceptual framework from which to explore and strengthen the therapeutic alliance in clinical encounters and to foster greater concordance with treatment plans. Communicating the biomedical aspects of managing diabetes in the clinical encounter is important, but should be balanced with addressing socio-emotional factors important to CYPD and family/carers.