Dr. Lisa Fitzpatrick has spent her entire adult life answering people’s questions about health care — and not just for her patients.
“My family, [my] friends would leave the doctor’s office and then send me a text message: ‘Here’s what he said. Like, what does that mean?’ ” Fitzpatrick said.
Over her decades in government, academia and hospital medicine, she’s seen what happens when people don’t understand or trust their health care provider. The problem can be particularly striking, she says, among Black Americans, who report higher levels of mistrust in the medical system than whites and suffer worse outcomes in everything from maternal mortality to mental health to life expectancy.
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