Based on the public video listing, this FYH TV discussion brings together quality leaders and frontline champions to examine how teams are navigating this flu season, including the impact of policy changes, circulating flu rates, and the practical strategies health systems are using in response.

As flu season places renewed pressure on healthcare systems, quality leaders across the country are being called on to respond with speed, adaptability, and a strong focus on patient outcomes. In this FYH TV conversation, How Quality Champions Are Meeting the Challenges of This Flu Season, experts from health system operations, ambulatory care, and diagnostic services come together to discuss how organizations are addressing the realities of the current flu environment. From shifting policy conditions to rising seasonal demands, the discussion centers on how frontline teams are applying practical strategies, best practices, and lessons learned to support patients and strengthen care delivery.

Moderating the conversation is Amy Harris, M.S., M.P.A., Deputy Executive Director at NYC Health + Hospitals/Elmhurst, whose leadership experience in ambulatory care, implementation, and performance improvement brings an important systems-level perspective to the discussion. Her work has long reflected a commitment to healthcare access, population health outreach, and equitable care for underserved communities. In a season when health systems must balance operational strain with patient-centered care, that perspective is especially timely.

Joining her is Michelle Lam, MBA, AEH, Administrator for Ambulatory Care at NYC Health+Hospitals | Elmhurst, whose work spans quality improvement, population health, and innovative community-based programs. Her experience leading initiatives such as community health worker programming, safety-net clinic support, and lifestyle medicine efforts speaks directly to the importance of designing flu-season responses that are both operationally effective and responsive to community need. Her contributions help frame how quality improvement can move beyond process and translate into meaningful patient impact.

Also featured is Sam Park, MBA-HC, VP of Ancillary/Diagnostic Services at Southeast Medical Group / Southeast Primary Care Partners, whose broad oversight of vaccines, imaging, chronic care management, testing, and diagnostic services adds a valuable frontline operational view. His perspective highlights how flu-season readiness depends not only on policy awareness and care coordination, but also on ensuring that critical services remain accessible, efficient, and responsive, especially for underserved and rural communities.

Together, these speakers explore what it means to be a quality champion during a demanding flu season. Their conversation underscores that meeting today’s challenges requires more than awareness of flu trends. It requires leadership across roles, a willingness to share what works, and a commitment to improving care even amid changing conditions. By focusing on real-world strategies and lessons from the field, this FYH TV segment offers timely insight for healthcare leaders, frontline staff, and advocates working to improve quality and protect community health.

Watch How Quality Champions Are Meeting the Challenges of This Flu Season on FYH TV for a timely discussion on how health systems are responding to this season’s pressures with practical solutions, collaborative leadership, and a continued focus on equitable care.

Also Read: Going Viral: The Latest Trends in Flu Prevention